Contact our expert team on 0115 931 6969

FAQs

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Technical

From frozen our gel packs will keep goods chilled for up to 48 hours depending on how everything is packaged up.

This depends on the size and shape of goods that you need to keep chilled. Please contact our expert Thergis® team on 0115 931 6969 and we will advise you on the right solution for your specific requirements.

Yes. We have our own specialist facility for testing different packaging methods to ensure maximum effectiveness. Provide us with samples of the products you need to distribute, and our expert team will work with you to formulate the best packaging solution to ensure your goods arrive safely and appropriately chilled. There is no cost for this service.

Ordering and Bespoke Solutions

Yes, we produce bespoke, company branded gel packs. There is however a minimum order quantity. Please contact our expert team on 0115 931 6969 to discuss your specific requirements.

The minimum order value is dependent on the pack quantity as we don’t split packs. The price and delivery costs are dynamically calculated depending on your order quantity and your location.

Environmental

Yes, our packs are fully recyclable. Once defrosted cut open the pack and pour the non-toxic solution down the drain. Rinsing with hot tap water will help dissolve the gel faster. The plastic outer can be recycled according to your local recycling regulations.

No, the gel is non-toxic and a food-safe solution.

Once defrosted cut open the pack and pour the non-toxic solution down the drain. Rinsing with hot tap water will help dissolve the gel faster.

General FAQs

Fulfilment and Delivery

We can deliver to any location in UK and internationally too.

Carriage is dynamically calculated based on your order quantity and your location. If you are looking to order large volumes we do have alternative transport options. Please call us on 0115 931 6969 to find out more.

For in stock items, orders placed before 2.00pm can be dispatched for next day delivery.  For all other items, our customer service team will confirm delivery as part of your order confirmation. For large volumes we have facility to manufacture to your delivery schedules ensuring 100% OTIF.

Yes, we provide a call off/managed supply and delivery service for all our Thergis® products.  Find out more here